Hybrid Automotive Service respects the privacy of its customers, website visitors, suppliers and business contacts. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, make an enquiry, book an appointment or obtain products or services from us.
In this policy, "Hybrid Automotive Service", "we", "us" and "our" refer to Hybrid Automotive Service, ABN 49 657 629 368 and Motor Vehicle Repairer License MVRL61057.
This Privacy Policy applies to personal information collected by Hybrid Automotive Service. By accessing our services, submitting details or using our website, you acknowledge the terms of this Privacy Policy.
The personal information we collect depends on how you interact with us and may include:
Your name, residential, business, billing or delivery address, email address, and telephone number.
Vehicle registration, VIN, make, model, year, odometer reading, vehicle symptoms, diagnostic information, and service history.
Booking details, quotations, invoices, warranty records, purchase history, and payment transaction information.
Information provided by your mechanic, insurer, fleet manager, or authorized representative.
Messages and communications sent via email, telephone, website forms, social media, or messaging services.
Website usage data, device details, browser type, IP address, and cookie information.
We do not generally request sensitive personal information. Where sensitive information is reasonably required, we will collect it with consent or as otherwise permitted by law.
We may collect personal information when you:
We may also receive information from a person you have authorized, such as your mechanic, workshop, insurer, fleet operator, or representative. Website and device information may be collected automatically through cookies, analytics tools, and similar technologies.
We may use personal information to:
Where practical, we will only collect information reasonably necessary for the relevant purpose.
We may disclose personal information where reasonably necessary to:
We do not sell personal information to third parties. Third parties that receive personal information may operate under their own privacy policies and legal obligations.
Payments may be processed through banks, card providers, or third-party payment platforms.
Where a third-party payment provider processes a transaction, that provider will handle payment details under its own terms and privacy policy. We will only retain payment and transaction information reasonably required for business, accounting, and legal purposes.
Our website may use cookies and similar technologies to:
You may restrict or delete cookies through your browser settings. Some website features may not operate correctly when cookies are disabled.
We may send service information or marketing communications where you have consented or where otherwise permitted by law.
Marketing emails or messages will identify the sender and provide a method for unsubscribing. You can withdraw your consent by using the unsubscribe option or contacting us directly.
Australian commercial electronic-message rules generally require consent, sender identification, and a working unsubscribe facility.
Some website, cloud-storage, email, analytics, payment, or technology providers may process or store information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps appropriate to the circumstances to protect the information and comply with applicable privacy obligations.
We take reasonable administrative, physical, and technical measures to protect personal information from loss, misuse, interference, and unauthorized access, modification, or disclosure.
These measures may include controlled access to business records, password protection, secure systems, staff access limitations, and the use of reputable service providers.
No internet transmission or storage system can be guaranteed to be completely secure. Where a data breach occurs, we will investigate and comply with applicable notification requirements. The OAIC states that organizations covered by the Privacy Act must take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
We retain personal information only for as long as reasonably required for:
Information that is no longer reasonably required will be securely destroyed or de-identified where appropriate and legally permitted.
You may ask to access the personal information we hold about you or request that incorrect or outdated information be corrected.
We may need to verify your identity before processing a request. In limited circumstances, access may be refused where permitted by law. Where this occurs, we will explain the reason where reasonably possible.
Privacy enquiries, access requests, and complaints may be submitted using the contact details below.
We will review the matter and respond within a reasonable period. Where you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. You should review the privacy policy of each external service you use.
We may update this Privacy Policy when our business practices, technology, or legal obligations change. The current version will be published on this website with its updated review date.
If you have any questions or concerns regarding your privacy, please get in touch with us.
